Supporting veterinary practices, locums, and home-visit vets with tailored admin solutions — so you can focus on the animals, not the paperwork.
Drowning in Admin?
Let me take the weight off your paws
Your patients need you...
Your paperwork doesn't!
Running a veterinary business is more than caring for animals - it's endless:
- Phone calls, emails, and diary management.
- Invoices, payments, and rota scheduling.
- HR paperwork, recruitment, and compliance.
- Marketing, newsletters and social media.
It's overwhelming. It steals your evenings, eats into your weekends, and takes you away from what you do best: caring for animals and their owners.
This is where I come in...
With over 12 years' experience as a veterinary nurse, I understand how a practice runs - the pressures, the priorities, and the importance of client trust and confidentiality.
I set up The Virtual Veterinary Assistant to give professionals personalised admin support that feels like part of your team. No call centre vibes, no generic VA who doesn't 'get it' - just reliable, professional, veterinary-savvy support.
How I Can Help
My support is flexible, confidential, personal and tailored to you. It's not just admin, I become part of your team, adding warmth, humour and that all-important human touch.
Appointment Scheduling & Diary Management
I can access your PMS directly to manage your diary, schedule appointments, and make sure everything runs smoothly. I can also converse with clients directly via phone, email, or WhatsApp, so you don’t have to lift a finger.
Inbox & Diary Taming
Emails piling up? Appointments clashing? I’ll keep your inbox calm and your diary running smoother than a well-groomed spaniel.
Client Reminders & Follow-ups
From appointment reminders to post-op check-ins, I’ll make sure your clients feel cared for and connected – without you lifting a paw.
Repeat Prescriptions (all Ready for your Signature)
At your request, I’ll complete digital written prescriptions correctly and have them ready for your signature – no errors, no fuss.
Billing, Invoicing & Payments
Keeping track of invoices and taking payments? I make sure your finances are accurate, up-to-date, and stress-free – no calculator needed on your end.
Clinical Notes (you Dictate, I Scribe)
Making or updating patient records? Dictate, and I’ll handle the typing, formatting, and filing so your notes are accurate and ready when you are.
Arranging Referrals (costs, Timescales & Coordination)
Need specialist referrals? I’ll find the right clinic, check costs and time scales, and coordinate everything – making sure both you and your clients stay informed.
Social Media & Website Updates
Need a steady stream of paw-some posts or regular website updates? I can schedule, caption, and update content to keep your online presence looking professional and engaging.
Admin & Organisation
Spreadsheets, reports, stock ordering… if it makes your head spin, I’ll sort it. (I actually enjoy admin – I know, it’s a gift.)
Triage & Advice Service for Clients
I can provide initial guidance and triage for clients, helping to assess urgency and direct them appropriately, while keeping you fully informed.
Recruitment Support
Need help hiring? I can create job adverts, screen CVs, and keep your recruitment process organised, making sure you attract the best candidates without the stress.
Deeper practice support
Behind-the-scenes support for your team, freeing you up for the important stuff – like cuddling puppies and saving lives.
Whether you need a few hours of admin support or ongoing practice management help, together we’ll build a package that works for you. No pressure, just solid support for you and your business.
My Promise To You
More time, less stress...
With The Virtual Veterinary Assistant you’ll:
🐾 Get back the time you need to focus on your patients.
🐾 Trust that your clients feel connected, cared for, and valued.
🐾 Enjoy peace of mind knowing your admin is handled by someone who understands your world.
Ready to hand over the paperwork?
Let’s chat about how I can take the pressure off and give you back your time.
Send me a message or give me a call, whatever you prefer.
Get in touch
Telephone: 01780 678026
E-mail: Sarah@TheVirtualVeterinaryAssistant.co.uk